Refund Policy

Overview

We want you to be satisfied with MonKey. This Refund Policy explains when and how you can request a refund for paid subscriptions.

30-day money-back guarantee

Paid plans include a 30-day money-back guarantee from the date of purchase. If you are not satisfied, contact us within 30 days and we will refund the subscription fee for that billing period.

How to request a refund

Email us at monkey@fintech.com with the email address used for your account and a short note about your request. We typically respond within a few business days.

You can also reach us via the Contact Us page.

Cancellations

You may cancel a subscription at any time. After cancellation, you keep access to paid features until the end of the current billing period. Canceling does not automatically issue a refund outside the 30-day guarantee window.

Payments processed by Paddle

When Paddle is our merchant of record, payment, tax, and some buyer terms may be governed by Paddle's Buyer Terms. This policy describes our product refund practice; Paddle may process the payment refund on our behalf.

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